Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. Previous results do not predict future results. A win does not make another win more likely, and a loss does not mean that a win is due. Be cautious of systems or claims suggesting that a particular result can be guaranteed.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, in the same way you might budget for a meal, film or other leisure activity. Only gamble with money you can afford to lose after essential costs have been paid. Never use money set aside for rent, bills, food, education, savings or other important commitments.

• Set a budget before you begin and do not increase it while playing.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, bets, wins and losses rather than relying on memory.
• Do not chase losses by trying to win back money you have lost.
• Avoid gambling when you are upset, stressed, tired, intoxicated or experiencing financial pressure.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Balance gambling with work, family, social activities, exercise and other interests.

A responsible approach also includes understanding the games you choose to play. Check the rules, paytable and any relevant terms before placing a bet. If you do not understand how a game works, do not play it until you have enough information to make an informed decision. You can stop at any time, whether you are winning or losing.

Vegas Stars Casino may provide account and gambling-management tools that can help you monitor and control your activity. Available tools and processes can vary. Depending on the service, these may include deposit limits, loss limits, wagering or spending limits, session reminders, activity statements, breaks from play and account restrictions. Review the options available through your account or use the customer support options provided on the website for general assistance.

Set limits before you play

A limit works best when it is chosen before gambling begins. Consider setting a daily, weekly or monthly amount that reflects your personal entertainment budget. You may also choose a maximum session length or a reminder that prompts you to review how long you have been playing. Once a limit is set, respect it. Do not treat a limit as a target that must be used.

Take a break or self-exclude

If you feel that gambling is becoming difficult to manage, consider taking a break. A temporary account restriction can create space to review your behaviour and finances. If you want to stop gambling, ask about the self-exclusion options available to you. Self-exclusion is a serious commitment intended to prevent access for a selected period or, where available, for a longer duration.

Do not attempt to bypass a restriction by opening another account or using another person’s account. Restrictions may affect access to your account and should be considered carefully. Read the applicable information before confirming a request. If you need help selecting an option, seek assistance from customer support or an independent gambling support service. Account tools are not a substitute for professional advice, but they can be useful as part of a broader plan.

Protect your account

Keep your login details private and use your own account. Never allow another person to gamble through your account, and do not gamble through someone else’s account. Use strong, unique login credentials and take care when accessing your account on shared or public devices. Account security can help you maintain control over your gambling activity and personal information.

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not notice the impact until gambling begins to affect their money, relationships, work, study, health or emotional wellbeing. Concern does not depend on the size of the amount gambled. If gambling is causing stress or harm, support is available.

Consider taking a break and seeking help if you or someone close to you:

• Gambles for longer or spends more than originally planned.
• Frequently thinks about gambling or feels restless when not gambling.
• Chases losses or increases bets to try to recover money.
• Hides gambling, lies about it or feels ashamed about gambling activity.
• Borrows money, uses credit or misses bills because of gambling.
• Gambles to escape stress, loneliness, sadness, anger or other difficult feelings.
• Has arguments or relationship problems connected with gambling.
• Has difficulty stopping, even after deciding to stop.
• Neglects work, study, family, health or other responsibilities.
• Feels anxious, depressed, hopeless or overwhelmed because of gambling.

These signs do not need to be present before you ask for help. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps. You may choose to speak with a trusted family member, friend, doctor, counsellor or independent gambling support service. Support is also available for people affected by another person’s gambling.

If gambling is connected with thoughts of self-harm, suicide or immediate danger, seek urgent help through emergency services or a crisis support service in Australia. If you are concerned about someone’s immediate safety, stay with them where possible and encourage them to obtain urgent professional assistance.

Independent support is available to people in Australia who are experiencing gambling-related harm, as well as their families and friends. You can look for services in your state or territory through Australian government health information, local counselling providers and recognised gambling-help organisations. Independent services can provide confidential information, counselling, financial guidance and practical strategies. You do not need to wait until a crisis to make contact.

Gambling is only for people who meet the applicable legal age and eligibility requirements. Do not allow minors to access your account or participate in gambling. Keep devices and account credentials away from children and other unauthorised users. Parents and carers may wish to use device settings, payment controls and other household safeguards to reduce the risk of unauthorised access.

Vegas Stars Casino supports an informed and responsible approach to gambling. We may use account checks, activity monitoring and other measures where required by applicable rules or our policies. We may also provide information about limits, breaks, restrictions and support options. These measures are intended to help promote safer participation, but no system can remove all gambling risk. The most important step is to make decisions before playing and to act promptly if gambling no longer feels manageable.

If you would like to discuss your account, available responsible-gaming tools or a request to restrict access, use the customer support options provided on the Vegas Stars Casino website. Do not send sensitive account information through an unsecured channel. Customer support can explain the available process, while independent advisers can provide personal, financial or health support.

Be mindful of gambling advertising, promotional messages and personal triggers. Consider turning off marketing notifications if they encourage you to play when you had not planned to do so. Avoid making gambling decisions immediately after a win or loss, and allow time to think before depositing or continuing a session. Reviewing your activity regularly can help identify patterns before they become difficult to manage.

By choosing to gamble, you acknowledge that gambling carries financial and emotional risks. Set a plan, follow your limits, take breaks and ask for help whenever you need it. Responsible gaming is an ongoing choice, and taking action early is a positive step.