Privacy Policy

The information we collect depends on how you use Vegas Stars Casino and the services available to you. Some information is provided directly by you, while other information is collected automatically when you use the website or interact with our systems. We seek information that is reasonably connected with operating, securing and improving the service.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also receive information needed to confirm that an account belongs to the person using it and that the person is permitted to use the service.

Verification information

To meet player protection, security and legal requirements, we may request verification documents or other information. This may include identity documents, proof of address, information about the source of funds or other details needed for customer due diligence. Verification information may be used for identity, age, account security, responsible gaming, anti-fraud and compliance checks.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, gaming activity, account balances, bonuses where applicable and other transactions. Payment providers may process payment details on our behalf or directly under their own privacy terms. We may receive transaction references and related information needed to confirm payments, prevent misuse, resolve disputes and maintain accurate records.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, time spent on pages and interactions with website features. We may also record security events, login activity and information about how the service is used.

Communications and support information

If you contact support or otherwise communicate with us, we may keep the content of your messages and information needed to respond. We may retain records of complaints, requests, account enquiries and other service interactions so that we can provide consistent support, investigate problems and address issues appropriately.

Personal information may be used for the purposes below. The specific use depends on the information involved, the service requested and the legal or operational requirements that apply.

• Creating, maintaining and administering your player account.
• Providing gaming, website and account-related services.
• Processing deposits, withdrawals and other transactions.
• Confirming identity, age and account ownership.
• Carrying out security, anti-fraud, anti-money-laundering and anti-abuse checks.
• Detecting suspicious, prohibited or potentially unlawful activity.
• Meeting legal, regulatory, taxation, responsible gaming and record-keeping obligations.
• Responding to questions, complaints, technical problems and support requests.
• Protecting the website, players and systems from unauthorised access, attacks and misuse.
• Improving website performance, functionality, content and user experience.
• Sending service messages, account notices and other necessary communications.
• Sending marketing communications where you have requested or permitted them.

We may also use information to establish, exercise or defend legal rights, manage disputes, investigate incidents and understand general usage trends. We may combine information collected from different parts of the service where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements.

Marketing choices

Where marketing communications are sent, you can ask us to stop sending them. You may also be able to use an unsubscribe option included in a marketing message. Stopping marketing does not prevent us from sending important service, security, account or legal notices. You may withdraw consent to marketing by contacting support@vegasstarscasino.best.

Cookies and similar technologies

Vegas Stars Casino may use cookies and similar technologies to make the website work, remember preferences, support login and security functions, understand website usage and improve the service. Some cookies are necessary for core features, while others may help with analytics, performance or relevant communications. Cookies may be placed by us or by service providers that help operate website features.

You can manage, restrict or delete cookies through your browser settings. If you block or delete certain cookies, some website functions may not work correctly or your preferences may not be retained. Browser settings vary, so consult the help information for your chosen browser for instructions.

When information may be shared

We may share personal information where reasonably necessary to provide the service, protect players, complete transactions or meet applicable obligations. This may include sharing information with payment and identity verification providers, technology and hosting providers, customer support services, security and fraud prevention providers, professional advisers and organisations involved in legal or compliance processes.

Service providers are expected to handle information only for appropriate service-related purposes and in accordance with their contractual or legal responsibilities. Information may also be disclosed where required by law, legal process or a valid request from an authorised authority, or where disclosure is necessary to prevent fraud, serious harm, security incidents or other misuse.

Overseas handling

Some providers that support the website or its functions may store or process information outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security, subject to the requirements that apply to the relevant information and service.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and restricted staff or provider access. No website or electronic transmission can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you suspect unauthorised account activity.

Accessing and correcting information

You may have rights to request access to personal information we hold about you and to ask that inaccurate, incomplete or outdated information be corrected. We may need to confirm your identity before responding to a request. In some circumstances, access or correction may be limited or refused where permitted by applicable requirements, including where disclosure could affect another person's privacy, security checks or legal obligations.

Deletion and account closure

You may ask us to delete personal information or close your account. We will consider deletion requests in accordance with applicable requirements and the nature of the information. Closing an account or requesting deletion does not necessarily remove all records immediately. Some records must be kept for a period required by law, including records connected with transactions, identity checks, security, disputes, responsible gaming or compliance. Information may also be retained where needed to establish, exercise or defend legal rights.

Withdrawing consent

Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before consent was withdrawn and may not stop processing based on another lawful reason or an obligation to retain or use information. In particular, withdrawing consent to marketing will not stop essential account, security or service communications.

How to make a privacy request

To request access to your data, correction of inaccurate information, deletion of your data, or withdrawal of consent to marketing, contact support@vegasstarscasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. Do not send unnecessary sensitive documents by email. We may ask for reasonable additional information to verify your identity and protect against unauthorised requests.

Complaints and updates

If you believe your personal information has been handled incorrectly, you may contact support@vegasstarscasino.best so we can review the matter and respond appropriately. We may update this Privacy Policy when our services, practices or legal obligations change. The updated version will apply from the date it is made available on the website. We encourage you to review this page periodically.